luxury hotel review - Pitstops for Kids

I have been lucky enough to stay in many luxury ski hotel properties, from Whistler to Tahoe to points east. My stay at The Sonnenalp, a Leading Hotels of the World property in Vail, Colorado, met the expectations that properties like the Fairmont or the Ritz Carlton had set for me, but also exceeded those expectations in subtle ways.

What do I mean by this? The Sonnenalp Hotel, which is a true family-owned property, in the same family for four generations, has a very understated and timeless style of luxury and service. From the moment you drive into the porte-cochère and your ski gear is whisked effortlessly away by the ski concierge team to the simple yet thoughtful texts sent by the front desk staff, inquiring how your stay is going and whether there is anything they can do for you, at The Sonnenalp, it’s all about quietly and efficiently serving, while providing a timeless and lovely place to call home in the heart of Vail.

While beautiful, the Sonnenalp exhibits a cozy Bavarian elegance, not a flashy or sleek luxury vibe. Inside, the long halls with meandering staircases with wooden handrails call to mind a European ski chalet; in fact, in some parts of the hotel, I truly would mistake my location for the Alps. All the guest spaces of the hotel, from the small front lobby to the expansive King’s Club lounge (arguably the heart of the hotel) exhibit an understated but sophisticated elegance. You’d never make the mistake that you were in a budget hotel, by any means, but you are also spared any sort of stuffy or snooty ambiance.

Sonnenalp rooms:

Ever stayed at a five-star, very expensive property and looked around your hotel room and noted you were actually lacking a lot of useful items, like a fridge, table, or microwave? The Sonnenalp has 112 suites to its 15 rooms, with a focus on comfort. I stayed in one of their two-level mountain suites, which was laid out with a living room and wet bar space downstairs (with fireplace) and two bedrooms upstairs, with over 1300 square feet total space. Be sure to ask for a few room fans upon check-in, as we found the upstairs to get stuffy. I appreciated having a Nespresso machine, a minibar, a second fridge for storing our own things, a microwave, and two and a half bathrooms.

We enjoyed turndown service, lovely robes for use in the room and at the spa area, and eco-friendly bath amenities. The only thing I found missing: access to a washer and dryer, or even just a dryer, in the suites. When skiing with a family, a dryer is huge.

Sonnenalp European spa:

At The Sonnenalp, the European spa concept means that in addition to their luxurious spa, most of the spa’s 10,000 square feet is accessible for all guests, including children. What this looks like: when you enter the spa area, you are not stopped at a sign-in desk (though they have one). Instead, you’re invited into the large space that houses a 360 degree fireplace with sunken seating, a full bar (with oxygen bar), and the indoor pool and hot tub. Off of this room are the men’s and women’s locker rooms, sauna, steam rooms, and fitness center…open to everyone (though children under 16 are not allowed in the back locker rooms or fitness center of the spa). Out glass doors by the pool, the outdoor section of the pool and two additional outdoor hot tubs await.

While kids need to be respectfully quiet in this greater spa area, they are welcome, and what results is a very cozy, warm space for families to gather apres-ski or anytime. For adults, complementary yoga classes are held here almost daily, as well as personal training services. While the fitness center is not large, it has the cardio and weight training equipment needed.

While I love that most of the spa can be appreciated by everyone, I do recommend booking at least one spa treatment during your stay. My aromatherapy massage was one of the best I’ve ever had, made even more relaxing in the knowledge that the rest of my group could be having fun in the pools and hot tubs. A poolside/spa-side menu is available (though outdoor pool deck service is seasonal).

Sonnenalp dining:

The Sonnenalp has multiple restaurants onsite, and of course, you’re in the heart of the Vail village, so many additional restaurants are within walking distance. As noted above, the cozy King’s Club, with bar, a ‘living room’ type space, and even a library, is the place to start your evening with a drink during their happy hour. It’s also the place to return later in the evening for live music. A must do is Swiss Chalet, Sonnenalp’s nod to Alpine cuisine, with fondue and raclette, and for the most casual dining option, head to Bully Ranch, the hotel’s Western-themed restaurant (where you’ll instantly feel like you’re in Wyoming, not Germany).

While Sonnenalp may be best known for Swiss Chalet’s fondue dinner, their breakfast buffet, held daily at Ludwig’s, is in danger of outshining it all. There’s more than any one person could possibly eat at this gourmet buffet of hot dishes, granolas, fresh fruits, berries, cheese spreads, bagels and lox, smoked salmon, artisan breads, and more. The buffet is $35 per person (or $23 for the continental version), but don’t gasp just yet: with most reservations, it can be included in the cost of the stay as an add-on (well worth it). If you don’t add the buffet on and don’t want to pay that price, there is also an a la carte menu, as well as room service. By no means is Sonnenalp dining inexpensive, but it is part of the overall experience of the hotel.

Sonnenalp activities:

The hotel has a kids’ club, which is complementary with activities planned for kids daily, with drop-in options. At the time of my visit, the club was open from 4 pm to 6 pm, which was great: parents can enjoy happy hour while the kids are busy. This service is for kids three and up who are potty trained, but even if you have a younger one, stop by for a complementary box of sanitized toys to take back to your room. For older kids, there’s a game room adjacent. Get always updated kids’ club information.

The planned activities for adults, beyond the spa and fitness offerings, such as the snowshoeing treks aforementioned, were offered six days a week during my visit. Of course, a main activity for parents is simply relaxing. I recommend sitting in the library with one of their famous mudslides.

If visiting in winter, most families plan to ski. Here’s how the ski concierge services work at Sonnenalp:

Because the hotel is about three blocks from Gondola One (where you can upload for Vail skiing), Sonnenalp guests have access to nearby Gorsuch Ski Cafe. The ski concierge team will transport your gear there upon your arrival to the hotel. Guests walk the few blocks in comfortable winter boots, instead of ski boots, and grab their gear from the concierge there. The space has ample room for getting on gear and storing skis and boards. You can also apply sunscreen here and there’s seating for 40-50.

For summer season guests, Sonnenalp has their own private golf course, with a much large fitness center and pool complex, as well as on-site dining, Harvest. The fitness center and Harvest are actually open year-round, and shuttles can be arranged from the hotel. There is a daily fee for golf, but I was assured hotel guests have use of the fitness area complementarily.

Photo credit: Amy Whitley and Sonnenalp.

Disclosure: I stayed at Sonnenalp as a guest of the hotel, for the purpose of review. All opinions remain my own.

We’ve skied Northstar many times, each time opting for different accommodations. We’ve stayed in home rentals, in a condo at the Village at Northstar, and in a Northstar townhouse. Every time we visit, however, we look at the Ritz Carlton Lake Tahoe, perched at mid-mountain like an elegant fortress, with longing.

Ritz Carlton Lake Tahoe review:

We’ve enjoyed meals at the Ritz Carlton (anyone can stop in mid-ski day for lunch at Backyard BBQ or Manzanita), but last spring, we stayed overnight for the first time. During our two-night stay, we attempted to do it all: we checked out all the amenities, ate on-site, had a treatment in the spa, swam in the pools, and, of course, skied.

What you can expect from a Ritz Carlton Lake Tahoe stay:

In a word: ambiance. When you stay at the Ritz, you will be transported to a beautiful world of roaring fireplaces, elegant woodwork, charming fire pits with comfy couches and s’mores, views of towering pines and ski slopes…you’ll be fully in the mountain retreat atmosphere.

You can also expect convenience and luxury. When you arrive, the valet will whisk all your things away immediately, transporting them all to your room without your lifting a finger. Ditto for your skis, boots, and gear. When you’re ready to ski, the ski concierge desk will have your boots ready, and the team outside at the ‘ski beach’ will have your skis awaiting you. When you return from your ski day, you’ll be greeted and your gear will be taken from you immediately. If you need lessons for the kids, their instructors will pick them up right at the Ritz, and you can enroll them in Ritz Kids as well (if you need full day care).

Everywhere you go, you’ll be treated with the best in guest service. My family and I couldn’t sit down at the pool or walk through the Living Room (lobby area) without someone asking after us, inquiring about our day, or offering their help. Once you check-in, there’s no need for your car…you can take the Highlands gondola directly from the Ritz to the Village at Northstar, and there are several dining options and gear stores right on property.

A few of our favorite winter amenities:

The ski concierge service: this was such a treat. Not having to lug skis or boots anywhere felt amazing. The Ritz is directly at mid-mountain by the Big Easy chair, so it’s completely ski-in, ski-out. Read our review of Northstar California.

Marsh-ology: Every day at 4:30 pm, a Ritz Carlton chef comes out on the deck by the fire pits overlooking the ski slopes and assists kids (and adults) in the art of the perfect s’more. House-made marshmallows are handed out with roasting sticks, and kids create their own treats.

Spa: As you can imagine, the spa is fantastic. If you book a treatment, be sure to go early to enjoy the steam room or sauna; there’s an entire wet spa room, which also has an indoor hot tub. Afterward, sit by the private outdoor pool (for spa guests only) in nice weather. In the relaxation room, you’ll find refreshing fruit-infused water, tea, and nuts and dried fruits.

Swimming pool: One outdoor pool and two hot tubs are located right next to the snow. The atmosphere is wonderful. There are also saunas near the exercise facility, and a separate pool for spa guests. There’s poolside service out on the deck.

Arcade: Our tween loved the arcade. Frankly, I was surprised to even find an arcade at the Ritz Carlton (doesn’t seem too ritzy to me) but he ended up spending significant time there. And it grew on me when I saw that they offer free popcorn and have an area with comfy chairs for movie-watching.

What will not be included in your room rate:

If you stay at luxury hotels, you know the drill: sometimes, a higher room rate means less comes included. This is true at the Ritz Carlton Lake Tahoe, too. Valet parking is required, and will cost $39/night. There’s simply no other place to park on this part of the mountain, and the upside is that no one has to look at a big sprawling parking lot.

Valet parking is not unusual at a luxury hotel, but there’s also a resort fee of $30/night, which is a little harder to swallow. This covers in-room WiFi, which is also commonly missing in luxury hotels, but still. It’s frustrating. Why don’t we all live in a world of free hotel WiFi yet?

Our room was very comfortable and nicely appointed, but I do wish it included a mini-fridge in addition (or instead?) of an honor bar. I think all families want a mini-fridge at any hotel.

Dining at Ritz Carlton Lake Tahoe:

So since you don’t have a mini fridge for storing food, what and where will you eat? You won’t be left wanting. Cafe Blue serves quick-service breakfast items and some lunch things, and the Backyard BBQ serves a causal (though expensive) lunch and apres ski. Our game plan: we ate one meal at Manzanita (more on that below), and divided the rest of our meals between the light fare at The Living Room, which has craft cocktails, appetizers, soups and salads, and a few specialties, and the village (just a gondola ride away).

Manzanita is Ritz Carlton Lake Tahoe’s signature dining experience, and well worth booking for at least one meal. Families can eat out on the deck at lunch, or in the beautiful dining room at lunch or dinner. We had impeccable service from our server Natasha last spring, which really made our meal. Our tween loved her lessons in napkin folding, and we loved the attention she gave our table. Not only were we well-taken care of, but the appetizers especially were amazing. Try the Brussel sprouts if they’re still on the (ever-changing) menu. As noted above, there are also multiple dining options just a gondola ride away at the Village at Northstar. We love the pizza and the sushi options there.

Because I take issue with paying a lot for breakfast when all my kids want is cereal, we still brought cereal bars and oatmeal to make in our room, even without a fridge. I realize this practice doesn’t jive with the luxury hotel experience, but families should always do what works for them. Quick, easy breakfasts in our room is our thing. There’s a coffee maker and coffee service, so it was easy to prepare.

Room rates:

Rates are up there at the Ritz Carlton, of course, and whether the cost will be worth it to your family will depend on how important the experience of a stay is to you…remember, it’s all about the ambiance. Keep in mind that rates will be lower in the shoulder seasons: try a late spring stay like we had, when you can still ski but also enjoy some sunshine, or try a fall visit. During our stay, rates went as low as $249 to an average around $500/night. It’s worth noting that families can upgrade to Club Level, which grants them access to five food presentations per day. If you plan to eat many meals on-site, this upgrade may pay for itself.

Directions:

The Ritz Carlton Lake Tahoe is located at Northstar California ski resort on the north shore of Lake Tahoe. Follow directional signs from the Northstar entrance, or input this address to a GPS system: 13031 Ritz-Carlton Highlands Court, Truckee CA.

Disclosure: We spent two nights at Ritz Carlton Lake Tahoe as guests of the resort, for the purpose of review. All opinions are our own.

Photo credit: Amy Whitley and Ritz Carlton

Vail luxury ski hotel: Sonnenalp hotel review